Cancellation & Refund Policy
At Crick Staarz, we aim to provide a seamless experience for our users. We recognize that certain circumstances may require you to cancel your participation or request a refund. This policy outlines how cancellations and refunds are handled on our platform.
1. Cancellations Initiated by Users
Before the Contest Starts: You may cancel your entry in a contest before it begins, as long as the cancellation period (displayed on the contest page) is still open. If you cancel within this timeframe, your entry fee will be refunded to your account.
Once the Contest Has Started: After a contest has begun, cancellations are no longer permitted, and entry fees become non-refundable, as the contest is based on real-time events.
2. Cancellations by Crick Staarz
Low Participation: If a contest does not reach the required number of participants, Crick Staarz reserves the right to cancel it. In such cases, all participants will receive a full refund of their entry fees.
Technical Difficulties: If a contest is canceled due to technical issues or unforeseen events, Crick Staarz will issue a full refund to all affected participants.
Rule Violations: If a contest is canceled due to rule violations or breaches of our Fair Play Guidelines, refunds may not be issued to those responsible for the violations.
3. Refund Policy
Eligibility for Refunds: Refunds may be granted in the following cases:
- The contest was canceled by Crick Staarz.
- You canceled your entry before the contest started.
- An error occurred during billing or payment processing.
Refund Method: Refunds will be credited to your Crick Staarz account balance, which can be used for future contests or withdrawn according to our withdrawal policy.
Non-Refundable Situations: Refunds will not be issued in the following cases:
- Disqualification due to rule violations.
- Losses incurred from player performance within a contest.
- Requests for refunds after the contest has started or concluded.
4. Withdrawing Account Balance
Requesting a Withdrawal: You may withdraw your account balance at any time, provided it meets the minimum withdrawal amount.
Processing Time: Withdrawal requests are generally processed within 3-5 business days.
Fees: A processing fee may apply to withdrawals, which will be displayed during the withdrawal process.
5. How to Request a Cancellation or Refund
Contact Support: To request a cancellation or refund, please contact our support team at [email protected]. Include your account details, contest information, and reason for the request.
Review Process: Our team will review your request and respond within 24-48 hours.
6. Policy Updates
Crick Staarz may modify this Cancellation & Refund Policy as necessary. Updates will be published here, and we recommend checking this policy periodically.
7. Contact Us
For questions or concerns regarding this Cancellation & Refund Policy, please contact us at [email protected].